Technology Services and Support for Not for Profits in New Zealand:

While our Technology Services and iMIS Support service models are specifically designed for NFP organisations, our Consulting and Contracting business units provide services to a wide range of organisations (both Government and Private) giving you a unique IT partner that can bring large corporate disciplines and governance understanding while still empathetic to the limitations your organisation may be under.

Our experience with the Not for Profit sector means we are very familiar with formulating Statements of Work to meet funding application requirements. We’ll take the hassle out of applying by providing the technical detail required to support your application.

Many ICT companies provide special Not for Profit, Charity or Educational pricing. Zephyr’s experience in securing these special prices will ensure that where you’re eligible, you only pay what you need to for 3rd party Products, Subscriptions and Licenses.

We understand that not everyone has a technical background and is able to understand technical jargon. And why should you? You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms, jargon and abbreviations. Our technical team will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!

Imagine having one single point of contact for all your technical needs. We’re not saying we can fix EVERYTHING, but we will manage the resolution of all technical issues. We will liaise with your suppliers to resolve issues. We put our geeks on the phone with their geeks to resolve the problem while you get on with your business.

Quite simply, if you’re not happy with our service, you can cancel the service anytime with 30 days notice. And to be clear, the 30 days is simply there for your protection to ensure a smooth handover to your new service provider.

Think of the inefficiencies most technology companies must endure managing and supporting a wide technology stack. Different user interfaces, different portals, different support models, different warranties, the list goes on. Zephyr hand selects and standardises our partners generating unmatched efficiency. Microsoft, O365, Azure, Windows 10, Fortinet, HP, Plantronics are some of the partners we work with every day. Overtime, we will look to move you to standardised hardware and software to embed these efficiencies into your environment ensuring it is more stable and resilient.

We know about your network problems before you do! Because we use state of the art technology to monitor and manage your network, we can frequently locate and remediate problems before you know about them. Typically, 75% of tickets raised for a Client site are generated automatically by our monitoring technology, meaning we can proactively mitigate risks before they become problems.

I almost forgot, we also know our stuff when it comes to IT. Why would you want the hassle and cost of retaining and worse, recruiting replacement IT staff when you can rely on Zephyr to have a team of IT experts. The recruitment cost of replacing an IT professional is $15-$20k, which you’ll effectively save even before we start measuring the productivity gains you’ll make from proactive IT support that means your system just works.